Microsoft Launches Customer Care Initiative

Microsoft (NASDAQ:MSFT) has introduced a new customer service initiative that provides Microsoft Dynamics clients and partners worldwide with industry-leading visibility and control over their ERP and CRM solutions. Business Ready Customer Care offers reassuring insight into upcoming product innovations and extended product support.

Microsoft will provide ongoing road-map visibility through comprehensive statements of direction that announce planned product innovations 12 -18 months before the next version release for Microsoft Dynamics AX, CRM, GP, NAV, SL and Retail Management Solution product lines.

Microsoft will also extend its Support Lifecycle policy for the CRM, ERP and Retail Management Solution product lines, allowing Dynamics customers to receive ten years of product support rather than the normal five years offered.

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