Communication Services for Any Business

Strategic Cost-Cutting Spotlight: Tudor Deli Slices Costs Communication Services for Any Business Building the Optimized Home Office

Bundling offers a communications package that fits businesses of any size

As a small business owner, you may already be familiar with Optimum Business voice and Internet-access bundled services. In addition to the base-level Optimum Online and Optimum Voice for Business services, we offer Optimum Online Boost for Business, which provides web-hosting services as well as the ability to host your own domain-based e-mail. Optimum Online Ultra for business offers download speeds of up to 101 Mbps and upload speeds up to 15 Mbps, plus all the features of Optimum Online Boost; up to 24 business lines; and services for up to 100 employees. Bundling services means better pricing and savings potential to our business customers for their first year.

We began our business by serving the smallest of small businesses and continue to develop new products and services to support the growth of those core business customers. 'We're investing in innovations that will ensure that our abilities evolve along with your needs, whether you're a sole proprietor or an entrepreneur with a rapidly growing business,' says product director Joseph DeLotto. 'Our overall goal is to provide best-in-class services to our small and medium-sized businesses.'

Two Optimum Business services that can support the growth of your business:

• Optimum WiFi for Business. 'The Optimum WiFi network features thousands of wifi hotspots across the Optimum footprint, and we're now offering business customers that meet certain criteria indoor access points for use by their customers,' DeLotto says. This will allow small businesses with Optimum Online Business accounts to attract increased foot traffic and strengthen customer loyalty by offering free wifi access within the public areas of their establishments. DeLotto points out that while some small companies have done this on their own, 'many don't have the time or technological resources to manage customer Internet access, so we'll help them with maintenance. And it's all bolstered by our 27/7 customer support.'
• Trunking from Optimum Business. As announced last June, the Session Initiation Protocol (SIP) Trunking service delivers a premium business-quality voice experience to small businesses who use an IP-PBX. It provides customers with:
  • Direct Inward Dial (DID) functionality on a truly converged voice and data network.
  • Immediate Alternate Call Routing, which ensures business continuity by automatically rerouting calls to another number if an IP PBX or equipment problem is detected.
  • Capacity for 40 DID Telephone Numbers.

Your company can manage these services via the same web portal that has always given you control over features like call forwarding and voicemail. 'All those options are available to Optimum Business customers as self-service tools,' DeLotto says. 'Certainly, we're available to assist customers in activating and using those tools, and there's no fee for making changes to your account.'

That focus on transparency and customer control is a hallmark of our approach to doing business with small-to-medium-sized companies. Optimum Business does not require two-year contracts or early termination fees. Our pricing and billing systems are truly predicable with one flat rate for both voice and data—the price we quote is the price you pay. And our local-based customer service receives consistently high ratings.

Visit Optimum Business online for an overview of small business services or call 866.580.1558 toll-free for information about new products designed with your company's current and future needs in mind.