Table of Contents
Proactive Supply Chain Management
How Do You Stack Up Against the Competition?
The DNA of Customer Satisfaction
Success ByDesign Profile: ResearchPoint
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Proactive Supply Chain Management

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Evaluating—and eliminating—risk factors keeps it running smoothly.

'Many managers of supply chains don't think about risk as something that falls into their realm, and they believe that risk is primarily associated with financial planning or stock market investments,' says Rob Handfield, a professor of supply-chain management at the North Carolina State University College of Management. However, the symptoms of a bad supply chain can devastate a company.

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Benchmarking: How Do You Stack Up Against the Competition?
   
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If you don't think benchmarking is for your company, you're missing out on a valuable source of insight.

Many small to mid-sized businesses often believe—erroneously—that they are too small or unique to benefit from benchmarking. In reality, the exercise of benchmarking can provide profit-enhancing insights to companies of any size. Here are six things you may not realize about the ways in which benchmarking can benefit your business.

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The DNA of Customer Satisfaction
   
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Identifying the factors that contribute to customer satisfaction leads to repeat business.

The economic downturn has caused unrelenting competitive pressure, with many large companies moving into the terrain of small-and-medium-size businesses (SMBs). 'Increasing competition is forcing SMBs to focus more on caring for their existing client base' concludes a new study, Customer Care in SMBs.' The challenge for SMBs is finding out what actions translate directly into higher customer satisfaction.

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Success ByDesign Profile: ResearchPoint
   
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Acting faster on information as a foundation for growth.

A decade ago, ResearchPoint in Austin, Texas, began managing the often-massive clinical trials that the pharmaceutical, medical device, and biotech industries conduct to develop and prove out their products.

ResearchPoint's 10th anniversary in November was immediately preceded by CEO and founder John Farinacci being named one of the 100 most inspirational leaders in the life sciences industry, and it was followed with a spree of new additions to ResearchPoint's partners network, extending its global reach to 65 countries.

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