4 Cool Help Desk Tools

Chris Selland, vice president of sales and marketing for Terametric says because GetSatisfaction is easy to use and inexpensive, Terametric uses it as part of its Optimizer for Twitter product, which enables social media marketers to measure many aspects of Twitter marketing campaigns. “It integrates very smoothly into our Web site and application, and most importantly provides huge benefits on the support side, both helping our users solve problems as well as surfacing ideas,” he says. “We're very big fans of GetSatisfaction. [It’s a] great product.”

Assistly pulls all your customer service conversations into one collaborative desktop where service requests through traditional and social channels are collected, prioritized, and handled by your team without bouncing from screen to screen or juggling multiple apps. Whether your customers need assistance by e-mail, phone, Twitter, or chat, every employee has the means to help.

Zendesk is a popular Web-based help desk software with a support ticket system and a self-service customer-support platform. Featuring integration with services such as Twitter, Wordpress, Salesforce, and others, Zendesk is a multi-channel help desk, communicating with customers the way they want to communicate.

Zoho Creator is an inexpensive helpdesk that’s easy to use, fully customizable, and integrates with Google Apps. For example, if you create a Help Desk application in Zoho Creater to send alerts of when a customer service ticket has been generated and assigned, a notice can be sent to your team and/or the individual via text messaging as well as email.