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Events for customers are a throwback to the days when a handshake was more meaningful than a text alert. An event done right can be just as valuable today, but done wrong can be an expensive cocktail party. Read more
Whether you realize or not, relationships are the fuel that feeds the success of your business. Here's how to make ones that last. Read more
Looking for insight into what your customers want? Here's how to ask poignant questions they'll actually take the time to answer. Read more
Nine tips for designing an e-mail newsletter that won't have customers reaching for the Unsubscribe button Read more
Norm Brodsky offers his advice on how to attract more of the right kind of customers. Read more
Cause marketing seems so simple... until it's not. How Susan G. Komen could have avoided a public relations disaster. Read more
This Massachusetts company connects brands to the influential and elusive busy mom. Read more
Jack Mitchell offers advice on using CRM software to provide personalized customer service Read more
With the help of Vosges Haut-Chocolat owner, Katrina Markoff, we'll show how you can put together a deluxe party that will impress your clients, but won't... Watch video
By his own admission, Phil Hanes grew up a spoiled rich kid, who used to get beat up at school. So how did he become a master networker? Senior editor Ric... Watch video
When you're in business for yourself it's crucial that you keep yourself on the tip of your clients' and colleagues' tongues. Nancy Michaels, our One-Pers... Watch video
The best customers are those who bring in new ones. Inc. Expert Nancy Michaels explains how to boost your referrals. Watch video
How do you get customers to preach your gospel? Inc. Expert Nancy Michaels offers tips on generating grassroots buzz. Watch video
Whether CEO, CMO, or CCO (chief customer officer), relationship-savvy execs have a lot in common. Read more
How much of your life story should you use to market your company? Read more
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