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Column by Donna Williams
High-speed Hotels
If you travel with a laptop, high-speed access is a must-have.
A few years ago, staying connected with your office while on the road was an iffy proposition. Today, hotels have gone high-tech, and most offer some sort of high-speed Internet service.
If you travel with your laptop, high-speed access is a must-have. Just a few short years ago, trying to connect to the Internet from your hotel room was an iffy proposition, with many older properties having noisy phone lines that resulted in extremely low-connection speeds. Today, most major business-oriented hotels offer some form of high-speed Net access -- either wired (Ethernet) or wireless (Wi-Fi).
The odds of finding high-speed Net access runs in direct proportion to your room rate. Almost all luxury, upscale, and midprice hotels that cater to business travelers offer it; most economy chains -- and chains catering to family vacationers -- don't. If your favorite upscale hotel doesn't have high-speed Net access yet, just wait a few months, and it will. In the midprice category, business travel-oriented chains have rolled out free high-speed Net access as a standard feature to all or most of their properties.
The following chains offer free in-room high-speed Net access as a standard feature:
Best Western (In-room high-speed Net access is quickly becoming a standard amenity. Hotels also typically offer wi-fi in public areas and have a 24-hour toll-free customer hotline.)
Clarion (all properties by December, 2004;public Wi-Fi planned for all hotels by May, 2004)
Comfort Suites (all properties by December, 2004;public Wi-Fi planned for all hotels by May, 2004)
Courtyard
Country Inns & Suites
Doubletree Club Hotels
Four Points by Sheraton
Residence Inn
TownePlace Suites
SpringHill Suites
Fairfield Inn (Wi-Fi)
Sleep Inn (all properties by December, 2004;public Wi-Fi planned for all hotels by May, 2004)
Staybridge
Hampton Inns
Hilton Garden Inn
Holiday Inn
Holiday Inn Select
Holiday Inn Express
Wingate (also offers free in-room Wi-Fi)
In addition, Comfort Inn, Quality and Mainstay Suites, all Choice Hotel properties, are required to have free in-room access by May, 2005.
Pricing and availability at higher-end properties is all over the board, with hotels charging from $9.95-$14.95/day or offering free access. In addition, look for programs and packages like Marriott's Wired for Business (also offered at Renaissance Hotels), which offers high-speed Net access and unlimited local and long-distance phone calls (within the U.S.) for $9.95 per day ($12.95 in New York locations). Westin has a similar program for $16 in about half of its hotels.
Here is a roundup of wired Net access points:
| Property | Availability of in-room wired high-speed Net access | Cost |
| Crowne Plaza | All hotels by the end 2004 | Pricing varies |
| Howard Johnson | About 12% of hotels (in the U.S. and Canada) | Pricing varies |
| Hyatt | 80% of hotels have high-speed access (half are wired, half are Wi-Fi), Hyatt aims to have 100% of its hotels equipped by the end of 2004. | Typically $9.95/day or free |
| InterContinental | About 30-50%; Expected to be a standard feature by Q1 2005. | Between $9.95/day and $14.95/day |
| Marriott | Most hotels | "Wired For Business" program for $9.95 |
| Radisson | Availability varies by hotel and room | Typically $9.95/day or free |
| Ramada | About 25% of hotels (in the U.S. and Canada) | Majority offer the service for free. Some charge up to $10/day. |
| Renaissance | Most hotels | "Wired For Business" program $9.95/day |
| Sheraton | In-room wired or wireless offered in most Sheraton guest rooms | Approximately $9.99/day; Some properties offer a telecom package for $15.99/day. |
| W Hotels | All hotels | Between $9.95 and $14.95 |
| Westin | Over 90% of hotels | Between $9.95 and $14.95. Telecom package for $16/day. |
| Wyndham | About 90% of hotels | Typically $9.95/day; Free for By Request Members. |
Typical high-speed hotel Net service is relatively easy to use. You connect an Ethernet cable supplied by the hotel to a high-speed modem in your room and your PC. Your computer should recognize the new connection -- and vice versa -- and, after taking a few minutes to subscribe, you should be up and running. You don't even need to change any of your laptop's network settings.
Some hotels are skipping wired Net access completely and going directly to wireless, via the Wi-Fi standard. With a Wi-Fi connection, all you need is a wireless access card in your PC and you're ready to connect -- no cables to fuss with.
This content is extracted from the Business Travel Almanac (ISBN 0-7897-2934-2, $19.99 USD, Que Publishing) with permission from Pearson Education.
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