Is Your Customer Service This Good?
One entrepreneur recalls when Zappos CEO Tony Hsieh proved the superiority of his company's customer service. Read more
One entrepreneur recalls when Zappos CEO Tony Hsieh proved the superiority of his company's customer service. Read more
The difference between the winners and losers in retail increasingly comes down to one factor: tech savvy. Read more
Yes, you can work with your spouse -- and survive it. Read more
Ben Lerer and Adam Rich's dude-centric e-commerce and newsletter company brought in $32 million last year, so what's the deal, man, with the new $13 million ... Read more
A landmark class action settlement returns billions of dollars to merchants and allows them to add surcharges to Visa and MasterCard transactions. But does i... Read more
The CEO of the yogurt chain talks leadership lessons from Howard Schultz, overcoming copycats, and coping with a scandal. Read more
Make sure users purchase what's in their shopping carts before they leave your site. Adopt these user experience best practices. Read more
A pair of number-crunching economists claim that women-owned small businesses are missing out on the revenue-boosting effects of shops clustering together. Read more
Growth and scale are typically the enemy of great, personal customer service--except in this case. Read more
Kevin Plank, the founder of Under Armour, turned his renegade idea into a brand that's a household name. Here's how he did it. Read more
Advice on "upselling" from Ilya Pozin, founder of Ciplex, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
I used to hate dropping cash at the coffee giant. Now I love it. Here's what the retail star has taught my company. Read more
From Amazon to Lego to Zappos, plenty of big corporations have won kudos for their personal touch. Here's how you can steal their best ideas. Read more
Tips on how to generate customer interest from Cyriac Roeding, co-founder of Shopkick, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
Andy Dunn, founder of Bonobos men's pants, talks about how he's revolutionizing retail. Plus, tips from Scott Gerber, founder of Young Entrepreneur Council. Watch video
It seems like a lofty goal, but bringing fashion-design to the masses is the mission of Eric Koger and Susan Gregg Koger, the founders of ModCloth, an online... Read more
The Way I Work: Founded in 1999 in Boston, Karmaloop began as an e-commerce site, but has grown into a burgeoning hipster media empire. Here's how its CEO na... Read more
Russell Simmons, founder of hip-hop label Def Jam Recordings and serial entrepreneur, talks with Inc.'s Lewis Schiff about entrepreneurship, meditation, supe... Watch video
Rob Auerbach, founder of Louisville-based Candyrific, knows what kids want. Read more
Even through the economic crisis, she learned from her mistakes and kept up her spirits. Watch video
How Lara Miller runs her clothing line, from Excel spreadsheets to fashion design. Watch video
Everything from how Lara Miller oversees daily operations at her clothing line, to her greatest entrepreneurial rewards. Watch video
Trep Life Video | Her brand has gone global, but Lara Miller still finds the most joy the way she started: designing clothes. Watch video
"Can I just be the creative director of my company, please somebody rescue me." Watch video
Olga Vidisheva, founder of newly launched Shoptiques, an online boutique aggregator, explains how her start-up plans to disrupt the world of fashion. Read more
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