Is Your Customer Service This Good?
One entrepreneur recalls when Zappos CEO Tony Hsieh proved the superiority of his company's customer service. Read more
Retail Industry News
Recent Retail Industry News Articles
How High-Tech Is Changing Retail
The difference between the winners and losers in retail increasingly comes down to one factor: tech savvy. Read more
Til Death (or the Company) Do Us Part: Working with Your Spouse
Yes, you can work with your spouse -- and survive it. Read more
Inside Thrillist's Grand Plan For Growth
Ben Lerer and Adam Rich's dude-centric e-commerce and newsletter company brought in $32 million last year, so what's the deal, man, with the new $13 million ... Read more
Small Business Riled by Credit Card Fee Deal
A landmark class action settlement returns billions of dollars to merchants and allows them to add surcharges to Visa and MasterCard transactions. But does i... Read more
6 Questions for Pinkberry CEO Ron Graves
The CEO of the yogurt chain talks leadership lessons from Howard Schultz, overcoming copycats, and coping with a scandal. Read more
Increase Online Sales: A 10-Step Checklist
Make sure users purchase what's in their shopping carts before they leave your site. Adopt these user experience best practices. Read more
Surprising Way Female Entrepreneurs Are Left Out
A pair of number-crunching economists claim that women-owned small businesses are missing out on the revenue-boosting effects of shops clustering together. Read more
Secret to Outstanding Customer Service
Growth and scale are typically the enemy of great, personal customer service--except in this case. Read more
4 Tips for Building a Mighty Brand
Kevin Plank, the founder of Under Armour, turned his renegade idea into a brand that's a household name. Here's how he did it. Read more
Sell Your Customers More: Here's How 
Advice on "upselling" from Ilya Pozin, founder of Ciplex, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
3 Great Things Starbucks Taught Me
I used to hate dropping cash at the coffee giant. Now I love it. Here's what the retail star has taught my company. Read more
Customer Service Tricks for Small Business
From Amazon to Lego to Zappos, plenty of big corporations have won kudos for their personal touch. Here's how you can steal their best ideas. Read more
Increase Your Retail Foot Traffic
Tips on how to generate customer interest from Cyriac Roeding, co-founder of Shopkick, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
Improve Your Retail Shopping Experience
Andy Dunn, founder of Bonobos men's pants, talks about how he's revolutionizing retail. Plus, tips from Scott Gerber, founder of Young Entrepreneur Council. Watch video
Modcloth: Getting Customers to Design Their Own Clothes
It seems like a lofty goal, but bringing fashion-design to the masses is the mission of Eric Koger and Susan Gregg Koger, the founders of ModCloth, an online... Read more
The ADHD CEO: Greg Selkoe, Karmaloop
The Way I Work: Founded in 1999 in Boston, Karmaloop began as an e-commerce site, but has grown into a burgeoning hipster media empire. Here's how its CEO na... Read more
Russell Simmons: Identify What's Missing
Russell Simmons, founder of hip-hop label Def Jam Recordings and serial entrepreneur, talks with Inc.'s Lewis Schiff about entrepreneurship, meditation, supe... Watch video
The Candy Man
Rob Auerbach, founder of Louisville-based Candyrific, knows what kids want. Read more
How Lara Miller Navigated the Economic Crisis
Even through the economic crisis, she learned from her mistakes and kept up her spirits. Watch video
Managing Time, Creativity & Lists
How Lara Miller runs her clothing line, from Excel spreadsheets to fashion design. Watch video
Grind, Hustle & Payoff
Everything from how Lara Miller oversees daily operations at her clothing line, to her greatest entrepreneurial rewards. Watch video
Living A Dream Every Day
Trep Life Video | Her brand has gone global, but Lara Miller still finds the most joy the way she started: designing clothes. Watch video
How A Creative Runs A Company
"Can I just be the creative director of my company, please somebody rescue me." Watch video
Fashion Start-up Takes Aim at $20 Billion Industry
Olga Vidisheva, founder of newly launched Shoptiques, an online boutique aggregator, explains how her start-up plans to disrupt the world of fashion. Read more
