Sales and Marketing




Recent Sales and Marketing Articles

Customer Service, Holistically

Two online platforms that help small businesses respond to customer commentary.  Read more

Musician Dave Carroll Takes on Bad Customer Service

When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service...  Read more

"Made in the USA" Gets a Makeover

American manufacturing has a new artisanal image--and a new ad agency from the creative team of Crispin Porter + Bogusky.  Read more

Tech Trends: New Ways to Connect

The skinny on new business-card alternatives.  Read more

Turn Customers into Your Best Salespeople: 4 Tips

If you're not using your best clients to pitch your brand, you're missing out on one of the most powerful resources you have.  Read more

Top 3 Sales Call Errors

Face time with your customer is far too valuable to waste.  Read more

Eli Broad: A Most Unreasonable Man

The business titan behind KB Home and Sun America--also an author, philanthropist and art collector--on the trait that brought him success. Hint: It's not co...  Read more

JJ Ramberg: Never Say 'No' to a Potential Customer 

Instead, the host of MSNBC's Your Business says you want to talk up something you do offer. Here's how.  Watch video

Avoid a Publicity Nightmare

Buyer beware! Choosing the wrong PR agency can break the bank and tarnish your brand. Here's how to avoid a costly mistake.  Read more

5 Easy Steps to Get Started on LinkedIn

If your customers are other businesses or have specific industry interests, you might want to give LinkedIn a second look.  Read more