Bill Bartmann: The Comeback Kid
How do you succeed after failure? The founder and CEO of CFS2 Inc., a debt collection company based in Tulsa, tells Inc.'s Scott Gerber how it's done.
Wisdom "I've lived a terribly interesting life," says the founder and CEO CFS2, a debt collection company, "but I wouldn't trade it for anything."
Risk How do you turn misfortune into real lemonade? It's as simple as seeing the other guy's point of view, says the debt collection company founder.
Acceptance "When a business fails, almost always it is our fault," says the consumer advocate and founder of debt collection company CFS2.
Cooperate The fastest way out of debt is to give up what you have, says the consumer advocate and debt collection company founder.
Optimism "If you're really at the top, of course you take the money and run," says the founder and CEO of CFS2, a debt collection company.
Patience Rather than think of himself as a debt collector, the founder of CFS2 thinks of himself as a customer representative.
Service To the consumer advocate, every decision you make in your business should be about if it's good for the customer, and then for the company.
People Attitude, aptitude, intelligence, intensity, and integrity--"if you have those five things, we can teach you the rest," says the consumer advocate.
Performance Every single person wants to make a difference, says the debt collection company founder, which is why he gives employees a mission.
Focus "There is not a single employee at my company who operates on a script," says the debt collection company founder.
Proactive "If you don't change, you're going to be like dinosaurs sniffing soot," says the consumer advocate and debt collection company founder.
Do Good If you really want to make a difference, it's okay to use that money if you use that money well, says the consumer-focused founder of CFS2, a debt collection company.
Lessons Don't eat crap and don't give in, advises the consumer advocate and CEO of CFS2, a debt collection company based in Tulsa.