The serial restaurateur and Inc.'s Scott Gerber examine how Union Square grew from a single restaurant in 1985 into an empire admired for its management.
"It really took me a long time to separate me from my dad," confides Union Square founder Danny Meyer.
In his first year as an entrepreneur, hospitality mogul Danny Meyer did not know how to read a profit and loss statement, and other stories.
Don't ask candidates if they have integrity, says the founder of Shake Shack and Union Square Cafe. Do this instead.
The founder of Shake Shack divulges how he's built a moat around his hospitality business, and prevents copy cats.
The founder of Shake Shack and Union Square Cafe on why investors come after employees, customers, vendors, and community.
The founder of Shake Shake and Union Square Cafe on how "enlightened hospitality" guides his leadership.
The founder of Shake Shack and Union Square Cafe on how to make sure mistakes lead to improvement, not recrimination.
The founder of Shake Shack and Union Square Cafe on the vital importance of authenticity.
The founder of Shake Shack and Union Square Cafe on why he always provided health care for his staff.
DEEP ROOTS The 2 Things My Father's Bankruptcy Taught Me2:24
HINDSIGHT My First Year in Business--The 2 Most Important Lessons4:01
INTERVIEWS How to Find Employees Who Go Beyond4:42
DEFENSE The One Innovation Your Competitors Can't Steal3:37
PRIORITIES Want to Please Investors? Put Them Last5:42
PATIENCE What to Do When an Employee Screws Up3:33
STRAIGHT A'S My 5-Step Plan for Fixing Mistakes3:51
AUTHENTICITY The Factor That Makes My Business a Success5:34
BENEFITS Why Obamacare Will Hurt My Business (It's Not What You Think)3:21