Software solutions that integrate customer data with business management tools offer growing businesses the critical data necessary to make more effective decisions in real-time.
Enhanced database synchronization is available in the latest contact management software. Using GoldMine and GoldSync, all members of a dispersed sales team with multiple GoldMine licenses can easily exchange customer and prospect information. GoldSync offers unattended, automated processing of remote synchronization across three or more GoldMine databases, systems, and users.
Among the solid customer management features in ACT! 2005, is the ability to track more opportunity information, and the easy, single-click export to Microsoft Excel. Small to mid-size companies will also benefit from optional products, such as accounting integration with Peachtree or QuickBooks.
Basic financial services software for tracking sales and managing billing, have been expanded to include business planning and analysis tools. The new QuickBooks: Pro 2005 for Mac, takes advantage of Mac OS X features, and includes customizable forms and easier ways to share data with QuickBooks for Windows users.
The latest sales force automation (SFA) and customer relationship management (CRM) solutions offer industry-specific features, and enhanced reporting and metrics. The Professional Edition of salesforce.com, for example, is a fully customizable, Web-based, sales automation/CRM product with good scalability, robust analytics, and substantial security features.
The new Surado CRM Integration for QuickBooks enables users to view and modify information from QuickBooks, as well as create and modify new contacts, quotes, and orders directly in Surado CRM. The integration and real-time access to information reduces both time, and redundant end-user training on multiple applications.
Beyond CRM
Many organizations are moving away from point solutions or standalone software due to the hassles of integrating them with core business applications. Exact Software's e-Synergy solution goes beyond typical CRM software. It drives integration and efficiency by enabling a company to unify information from several databases, while managing projects, teams, and employees within the e-Synergy solution.
By seamlessly connecting budgets, resources, documents, and tasks to projects, e-Synergy enables managers to access up-to-date information from the corporate database, even while away from the office. This Web-based application integrates and consolidates corporate data into a single database, allowing all members of the value chain to view and modify information based on their roles and access authorization.
IT Viewpoint
The customer-centric approach of many fast growing businesses can also be applied to internal IT support for sales, service, call center, and management functions. The new modular IT Service Management (ITSM) suite of applications from FrontRange Solutions, is built on the Microsoft .NET platform, and has been created to meet the needs of small, mid-sized, and geographically dispersed organizations. It provides a comprehensive view of the infrastructure, and flexible, centralized management of everything from incidents and problems, to IT assets and software patches.
Flexible solutions that go beyond traditional boundaries will enable you to reduce costs and identify new opportunities.
Exact e-Synergy Integrates Your Business to Drive Success
The e-Synergy® solution from Exact Software™. seamlessly integrates data silos across your organization into one database for increased productivity, improved communications, and technology-related savings.
By reducing complexity, e-Synergy streamlines workplace information making it easier to find, manage, share, and keep secure.
Lower costs, reduced sales cycle, and real-time decision-making are all the result of using e-Synergy.
Learn how e-Synergy customers achieve efficiency at www.exactamerica.com/inc.
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