How to Make Your Employees Smile

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8. Send Hand-Written Notes

"Every employee on the anniversary date of their employment at Beryl gets a note from me sent to their home. I get a spreadsheet from HR that tells me how many years they’ve been with us, and also tells me something personal about them. It might say that their son won the Little League championship. So I’ll say ‘Hey, congratulations on five years with Beryl, and I heard about Joey, isn’t it wonderful that he won the championship this summer?’ Don’t forget the personal touch."