10 Ways to Spook Your Customers
Respond to Customers like a Zombie
Are your responses to customer inquiries heavily scripted as if they came out of some low-budget horror movie? Do your customers feel like no matter what they say, they get form letters and rote messages in response? Do your policies disengage members of your staff from active listening, critical thinking and personalized problem solving? If customer-service personnel perform like zombies, you can guarantee that customers will run from them.