5 Business Lessons Learned from Undercover Boss

Undercover Boss, CBS, business lessons, Churchill Downs
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Even Small Jobs Require Confidence

It seems obvious: a CEO should intimately know – and ostensibly enjoy – the product or service they sell. On the episode about Churchill Downs, the racing park that’s part of the largest horse-racing business in the world, that wasn’t quite so for COO Bill Carstanjen. When he went out dressed as a new hire to work with a horse trainer, it was readily apparent he was afraid of feeding the horses. And though he learned how to play the "Call to Post" on the bugle, he discovered he was terrified of playing in front of a crowd.

Lesson: Inspiring confidence takes confidence especially in a highly-competitive environment.