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Find Out What Goals Mean in Human Terms
When Chris McCann, president of 1-800-Flowers and the younger brother of CEO Jim McCann, went undercover in his own company, it was with the aim of testing how well he understood the business. He suspected that the company needed to do better at connecting with its workers. And he was correct. For instance, when he struggled to keep up with his task at the chocolate bonbon conveyer belt, he struggled and lagged behind. An employee remained calm, telling him that the hefty goals are set by men who never visit the factory.
Lesson: Seek input from – and get to know – your front-line workers.