6 Tips for Restaurant Owners
Stay Close to Your Staff
Once a quarter, Roger Berkowitz of Legal Sea Foods, a Boston-based chain of more than 30 restaurants, brings together a council of hourly wait staff and bartenders to brainstorm new business ideas: "I pose questions like, How can we make the restaurants more kid-friendly? Groups of workers hash it out for 20 minutes among themselves. Then they give their presentations, and we discuss it together. We close with a forum in which anyone can talk about anything. These guys have great ideas, and I act on most of them."