7 Finishing Touches for Your Customer Service Strategy
Hiring managers are sometimes so impressed after seeing someone with excellent technique that they are ready to dismiss deficiencies, such as a poor personality. Use questions designed by a talent-profiling company to assess applicants' service orientation.
"What you are really looking for is people who can adjust themselves to the personality of the guest," said Solomon. "Everyone should be able to deal with someone who is depressed or with the no-nonsense businesswoman."