7 Finishing Touches for Your Customer Service Strategy

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Keep them pumped

Consistent service is, by definition, repetitious. Do the right thing. Then do it again, ad infinitum. To buoy enthusiasm, do morning pep talks. During those five-minute gatherings, managers should alert staff to appointments, as well as customers prepping for big events. Maybe break the talks into principles—such as the importance of a warm greeting, timeliness, or escorting customers. "Every day, you give people something a little different to focus on," Inghilleri said.