7 Finishing Touches for Your Customer Service Strategy
Keep them pumped
Consistent service is, by definition, repetitious. Do the right thing. Then do it again, ad infinitum. To buoy enthusiasm, do morning pep talks. During those five-minute gatherings, managers should alert staff to appointments, as well as customers prepping for big events. Maybe break the talks into principles—such as the importance of a warm greeting, timeliness, or escorting customers. "Every day, you give people something a little different to focus on," Inghilleri said.