7 Finishing Touches for Your Customer Service Strategy
Have them at "Goodbye!"
"Make sure the last moment they are with you is not the signing of a bill," Inghilleri said. "What you want them to remember is people thanking them for coming and saying, 'We look forward to seeing you again.' "
"If you eliminate the face-to-face checkout, that's one less opportunity to pick up on problems," said Solomon.