9 Tips on Workplace Etiquette for the Boss

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Avoid Abbreviations in E-mails

When you and your friends share a joke through an e-mail, a quick abbreviation or symbol, such as lol or ;-), seems natural. But in an e-mail to a client or employee, it is usually inappropriate. Treat an initial e-mail to a new person like a formal business letter. When you get to know them better, you can relax your prose, but never include abbreviations or signs they may not understand.