The Best Books for Business Owners

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Delivering Happiness by Tony Hsieh

Zappos is a very modern company that's focused on values, culture, and dignity of the individual, which manifests itself in outstanding customer service. Having spent a day with their customer call center team, I can tell you they live what Tony Hsieh espouses. Delivering Happiness is relatable, practical, and intimate.
—Recommended by John Gerzema