4 Cool Help Desk Tools

Screen Grab GetSatisfaction
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Chris Selland, vice president of sales and marketing for Terametric says because GetSatisfaction is easy to use and inexpensive, Terametric uses it as part of its Optimizer for Twitter product, which enables social media marketers to measure many aspects of Twitter marketing campaigns. “It integrates very smoothly into our Web site and application, and most importantly provides huge benefits on the support side, both helping our users solve problems as well as surfacing ideas,” he says. “We're very big fans of GetSatisfaction. [It’s a] great product.”