Creative Employee Training Ideas

Cannaday Chapman
3 of 6

Show, Don’t Just Tell

When training its would-be leaders, Disney doesn't just tell its employees about customer service values established in the 1960s; it gathers good customer service stories from around the company to share with its leadership classes, and takes employees backstage at its parks to see its complex support environment. When on the road doing classes for outside organizations, instructors create a virtual experience using film and photographs.