13 Difficult Customers (and How to Cope With Them)

11 of 14

The Gatekeeper

Her primary job is to make certain that the big boss isn't bothered by the little people, a category that includes you.

How to Cope: Explain why it's hugely in the boss's interest to talk with you directly.  Or call early in the morning, before the gatekeeper comes in. (The big boss may pick up.)