13 Difficult Customers (and How to Cope With Them)

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The Final Demander

Just when you think you've got the sale closed, she pulls out a final demand, usually for a huge discount "or the deal won't go through."

How to Cope: She's testing to see if she got the best deal. Say: "The deal we discussed is the best price I can offer."  She'll back down (and be secretly relieved that you didn't.)

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