13 Difficult Customers (and How to Cope With Them)

8 of 14

Mr. Nobody

He claims to be (and may even believe he is) the big decision-maker, but there's a man behind the curtain who's actually making the buying decisions.

How to Cope: He'll be offended if you ask "Are you really the decision-maker?" Instead ask: "How does your company typically make purchasing decisions of this sort?"