10 Difficult Employees (and How to Handle Them)
The Panic Button
Some people really shine in a crisis. Others ... not so much. This guy remains calm for day and weeks, but then when a problem has reached its inevitable conclusion, he runs around like a decapitated chicken.
How to cope: Create an early warning system so that there are fewer surprises. And replace the regular coffee with the decaf on the day the bad news hits.
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