How to Build Your Dream Franchise

Angela DiMarzio/Staff
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Don't reject; adapt.

When Applebee's corporate training department came up with a training initiative called Boot Camp, that didn't sound quite right to executives at Apple-Metro. But rather than fighting the idea, Tankel's team simply adapted it. "Our HR department came up with Spring Training," he recalls. "We brought along catchers' masks, and each restaurant represented a team in our World Series."