How to Build Your Dream Franchise

Angela DiMarzio/Staff
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Check your criticism.

Employees at franchise restaurants tend to get a lot of feedback from their bosses — not to mention their managers and corporate bosses. All the input can take a toll on morale. Tankel refuses to pile on by telling workers what they do wrong. "People need direction and they need some delegation, but it's all about how heavy handed you are about it," he says. "Instead, you should work with people's strengths."