How to Build Your Dream Franchise

Angela DiMarzio/Staff
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Celebrate small victories.

At Tankel's company, little victories at individual restaurants are celebrated system-wide. For example, "today we had our first board of health inspection in Riverdale, and we received an 'A,'" Tankel says. "Every manager sent a note of congratulations to the whole staff there: 'Fantastic job representing Apple-Metro.'"