Steamed Customers

StubHub, a ticket brokerage that ranked eighth on last year's Inc. 500, was affected by the steampipe explosion in New York City yesterday, according to the sports blog Deadspin. According to a tipster, the blog reports that as many as 200 customers were unable to receive their ticket orders because the StubHub offices were shut down. The company refunded the customers' money. Do you think they should do something beyond that? Have you ever lost access to your office—and, as a result, lost business—because of a fluke accident like this one?

(Random fact: Inc.'s old offices are across the street from where the explosion happened.)

Mike Hofman was previously editor of Inc.com and a deputy editor at Inc. magazine, which he joined in 1996. The site was nominated for a National Magazine Award for Digital Media in 2010, and was named the best business website by Folio Magazine. In 2006, Hofman was part of a team of writers nominated for a Webby Award for best business blog. He lives in New York City. @mikehofman