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E-mail Stinks
 

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I have to admit that's not really a headline. I don't think it is news to anyone that e-mail is in desperate need of being overhauled or dumped altogether.

But just how bad is it?

Let's review some findings from a recent survey of businesses with at least 10 employees from the Association for Information and Image Management (AIIM), a non-profit think tank for helping businesses think about better information management.

E-mail would not be one of those ways to better manage information.

Key findings include:

1. The average worker is spending at least one and half hours a day doing e-mail.

2. Only one in ten organizations have an e-mail management policy.

3. Biggest concerns about e-mail include "sheer overload", legal discovery, archiving and retrieval.

4.More than half of all employees are accessing work e-mail by their mobile device. Two out of three of those people are doing thier e-mail remotely after hours, on their weekends and vacations.

I'm still getting over number one. 1. 5 hours a day! That's 7.5 hours a week per employee. In other words, the average employee is spending just under one out of five business days doing nothing but e-mail.

Granted, doing e-mail is typically work; so, it's not like the average employee is gold-bricking 7.5 hours a week (especially when you consider it's likely happening on their own time; see number four).

However, that's a heck of a lot of work time on e-mail. The real expense may very well be the expense of managing such a high volume of hard to manage bits of data, rather than hours of human productivity (see point three).

Sufficiently rattled? See point two.


Last updated: Sep 17, 2009




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