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Business Bytes
December 22, 2009

CRM + Collaboration

 

Salesforce.com, a popular CRM solution vendor, is launching a new software solution called "Chatter" to go hand in hand with their current solution. BusinessWeek reports that Chatter will feature employee profiles and posts.

"I know more about these strangers on Facebook than I do about my own employees and what they're working on," [Salesforce CEO Marc] Benioff said during a speech at the company's Dreamforce conference in San Francisco. "I know when my friends went to the movies, but not when my VP of sales visited our top customer."

Salesforce also plans to let customers build their own Chatter apps.

$50/month per user is expensive for something you can get for free from Facebook. But Salesforce has shown an ability to get their prices - so far. As free software like SugarCRM makes inroads, I predict that they'll have to come down on those prices at some point.

Curt Finch is the founder & CEO of a resource management software company.


Curt Finch

Curt Finch has more than two decades of software development and distributed workforce management experience. In 1997, Curt created the world's first internet-based timesheet application and the foundation for the current Journyx product offering. Curt has a B.S. in Computer Science from Virginia Tech. His book, All Your Money, is available on Amazon.