"In too many IT organizations, the pendulum has swung too far in the direction of "can't do." All the well-intentioned management-speak about business alignment, focused execution, and strategic partnering immediately goes out the window when your standard operating procedure is "can't do." How can I be "aligned" with you when I immediately match any request with a reflexive "can't do"?"
What do you think? Does your IT shop have a defeatist attitude? Or is it unfair to make such a generalization?