Companies Receive Poor Grades for Customer Service
Consumers are turned off by automated phone services and being put on hold, according to a new study. Read story
Accenture Ltd.
Economy Hurting Employee Morale
A survey finds a growing number of U.S. workers are worried about losing their jobs. Read story
I'll Be Watching You
New software makes it possible to monitor employees and clients. It's not as creepy as it sounds. Read story
The Future of Advertising is Here
It's becoming increasingly possible to target "smart ads" specifically to people who want them. And best of all, you can do this for a fraction of the price ... Read story
Consumers: Service Beats Low Prices
Even in a down economy, great customer service can boost sales, a study finds. Read story
Supreme Court Reexamines Patent Laws
A reversal of the earlier decision that business methods are not patentable could likely change the face of business. Read story
May I Handle That for You?
Companies that will take payroll--and the rest of the HR department--off your plate. Read story
Consulting
Consulting is the business of providing advice to clients for a fee in order to help them solve a particular problem or range of problems within a certain... Read story
Blogging for Entrepreneurs
A weekly look at the latest products and services designed to help you run a better business. Read story
2003 Tech Buying Guide: Wi-Fi Slices the Wires
Report from business owners on the latest in Wi-Fi networks. Read story
How to Use Technology to Improve Customer Service
There's no denying the fact that customer service is important to a small or mid-sized business. The quality of that service will either enhance or degrad... Read story
Product Positioning
"Product positioning" is a marketing technique intended to present products in the best possible light to different target audiences. The method is relate... Read story
Office Optional
Consulting firm Point B has 223 employees--and no phones, desks, computers, or cubicles. Read story
Street Smarts: The Name Game
Few things are less important to the success of a business than figuring out what to call it. Read story
Targeting Norm
Believe it or not, some Inc. readers have the unmitigated gall to challenge our columnist's thinking. But don't worry, Norm can take it. Read story
What's in a Name?
Is your company's brand name doing everything it could? Here's how to get the name you deserve. Read story
Upstarts: Voting Systems
In the nonpartisan spirit of entrepreneurship, some companies offer ingenious responses to last year's unpleasantness at the polls. Read story
His Banking Industry Software Never Caught On, So Bill Randle is Now Targeting the Health Care Market
Can he hang on long enough to succeed? Read story
Steal This Strategy
A good idea is a good idea -- even if it comes from someone else. Read story
Just Play
As the makers of the games Guitar Hero and now Rock Band settle into their success -- check that, their utter domination of the world's basements and dorm ro... Read story
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