The Downside of Losing Your Old Baggage
How to seek compensation from an airline. Read story
American Airlines Inc.
Filing from 50,000 Feet
By Phaedra Hise | Apr 1, 1993
Airlines are adding modem and fax hookups, battery chargers, and digitized telephones to in-flight services. Read story
Guerrilla Tactic Targets Golfers
By Jess McCuan | Oct 1, 2004
Golf, meet guerrilla marketing... Read story
New Liability for Hacked Companies
By Darren Dahl | Jun 1, 2004
What corporations are adding to their sites' boilerplate. Read story
The Model Damage-Control Letter
By Leslie Brokaw | Jan 1, 1994
After a botched job, the right combination of explanation, apology, and compensation can make a difference. Read story
Business Travel;
By Reported by Sara Baer-Sinnott | Jun 1, 1988
You could make a full-time job out of keeping up with frequent-flyer and hotel/motel discounts. Look into an eight-page monthly newsletter called Travel ... Read story
Airfare Competition Pushes Prices Up, Down
By Jonathan Steiman | Feb 28, 2005
March 1, 2005 -- As small businesses begin budgeting for the coming months, projecting the amount needed for air travel will depend on wh... Read story
How to Start an Airline of Your Own
By Steve Solomon | Apr 1, 1994
In an industry in which 117 airlines have filed bankruptcy since 1979, Joseph Lorenzo thinks he can make Reno Air work. Read story
Grist: Down With Bossocracy
By Adam Hanft | Apr 1, 2003
Though many large companies have rushed to support the diversity policies at the University of Michigan, how many American businesses, large or small, really... Read story
The Q Factor
By DAVID L. BIRCH | Apr 1, 1987
These days, a city's growth has less to do with lower costs than with the quality of its people and lifestyle Read story
Why Outsource When You Can Automate?
By Max Chafkin | Nov 1, 2007
If you can't decide whom you want to fire, new software will make the tough calls for you. Read story
Web Awards 2000: Customer Service
By Various Inc Staff | Nov 15, 2000
Treating each customer as an individual won Ives Development second place in the Customer Service category of the 2000 Inc. Web Awards. Read story
Packing IT In
By Andrew Raskin | Jun 1, 1999
Four CEOs share their tactics for on-the-road productivity. Includes tips on avoiding airport hang-ups, dealing with hotel inadequacies, cutting costs, and m... Read story
The Mother of Reinvention
By Patrick J. Sauer | Apr 27, 2009
Some of the most successful products in history, from the Ford Model T to the iPod, were not inventions. Why being best to market, rather than first, is the ... Read story
Check E-mail and Surf the Web -- at 35,000 Feet
By Liz Webber | Sep 28, 2007
To the relief of business travelers, American Airlines, Virgin America, and other carriers have announced plans for in-flight Internet access. Read story
Customer Service Tips from an Expert
Nov 15, 2000
Martha Rogers knows customer relationship management. Rogers is a judge for the Customer Service category of the Inc. Web Awards 2000, a founding... Read story
September 11, 2001: The Home Front
By George Gendron | Nov 1, 2001
Amid all the devastation, signs of hope emerge. Read story
Inc.com's Quick Guide to Wine Online
By Inc Staff | Aug 1, 2005
Now that you can , where should you shop for wine online? With the help of four exper... Read story
Small Business Travelers Missing Out on Savings
By Christina Galoozis | Jun 15, 2005
June 16, 2005 --Almost 70% of small business travelers don't belong to a business travel club, according to a survey released yesterday by... Read story
They Were the Best of Times, They Were...Oh, You Know
By Inc Staff | May 15, 1999
Contributors to the 20th Anniversary issue proffer what they consider to be the finest--and darkest--hours of the past two decades. Read story
Hard-Time Start-Ups
By George Gendron | May 1, 1991
Inc.'s editor-in-chief offers a list of some of today's best-known companies that started in the Great Depression. Read story
Booking Travel on the Internet
By Rhonda Abrams | Dec 3, 2002
In the first article of a two-part series, Rhonda Abrams offers tips and tricks for using the Web to make travel reservations. Read story
Skip That Phone Tree
By Inc Staff | Mar 1, 2009
Fonolo.com has mapped out the automated customer service phone trees o... Read story
I've Got To Jet...But Keep In Touch!
By Larry Olmsted | Nov 1, 2004
Forget rush-hour traffic, try air traffic control: How some CEOs cope with the cross-country commute. Read story
HR Watch: The ADA, Casinos and Bars, and Wall Postings
May 26, 2005
Employer violated the Americans with Disabilities Act by giving job applicants medical exam before conducting background check. Th... Read story
What's Next: Don't Get Brobecked
By Robert X. Cringely | May 1, 2003
In tough times, managing your lawyer is key. Read story
Things I Can't Live Without
By Ryan Underwood | Feb 1, 2005
The cherished belongings of the next style maven. Read story
Saving Cash with Second-Time-Around Goods
By Karen E. Carney | May 1, 1994
A consortium encourages its members to conserve resources by using recycled materials. Read story
The New Malpractice
By Craig R. Walters | Jun 1, 1983
Courts are lending a sympathetic ear to the increasing number of employees who are suing managers for everything from age discrimination to operating in bad ... Read story
Charges And Discharges
By Marisa Manley | Mar 1, 1988
If you want to avoid employee lawsuits, a good starting place is to understand recent court decisions about 'wrongful discharge' Read story
Future Shocks
By John Case | Dec 1, 1988
How market fragmentation is causing small companies to suffer. Read story
Fighting Back
By Norm Brodsky | Oct 5, 2001
Street Smarts The terrorist attacks could claim even more victims unless businesspeople take steps right now to make sure ... Read story
Make Profits, Not War
By A. Craig Copetas | Jan 1, 1986
THE COMPANY THAT STAGED THE WORLD-HUNGER FUND-RAISER IS OUT TO TRANSFORM CORPORATE CHARITY INTO A GROWTH INDUSTRY. Read story
Have Tech, Won't Travel
By Anne Stuart | Jan 1, 2002
As the travel business goes bust, videoconferencing, Web-casting, and satellite services are starting to boom. Read story
Know Your Place
By Michael E. Porter | Sep 1, 1991
Assessing the attractiveness of your industry and strategically positioning your company. Read story
Hail to the Chiefs
By Emily Esterson | Jun 15, 1998
A CIO can help a small company use technology to fully realize competitive opportunities. Here's how to know when you need a CIO. Also: three companies that ... Read story
Avoid Getting Nickeled and Dimed to Death
By Donna Williams | Oct 1, 2004
Airfare wars have given rise to increased non-fare related fees. Read story
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