Ann Arbor


Report: Callers Hanging Up on Call Centers

More than a fifth of all callers hang up on customer service representatives before their problem is resolved, a new report shows. In an online sur...  Read story

Advertising That Really Takes Off

Aloft in the New Mexico sky wafts a huge hot-air balloon -- not the standard, graceful teardrop, but a giant replica of Carmen Miranda, fruit salad coiffu...  Read story

8 Tips for Managing Staff Through Hard Times

Tips on keeping employees motivated despite cutbacks.  Read story

In Search of Small Giants

Looking for companies that choose to be great instead of big.  Read story

Operations: How Much Time at the Fax Machine?

A CEO explains how much time employees spend using the fax machine.  Read story

Making Your Exit

It's the most emotive topic you'll face while building your business, and probably the hardest to make.  Read story

Inventory Liquidation Website Launched

Nov. 15, 2006 -- Ann Arbor-based SurplusTrack.com recently unveiled an online marketplace that allows businesses to remarket surplus inve...  Read story

A Winning Pitch

A weekly look at the latest products and services designed to help you run a better business.  Read story

The Coolest Small Company in America

Why are high-powered M.B.A.'s getting off the fast track to work for a $13-million food company in Ann Arbor?  Read story

The Best of Inc.

1. The Coolest Small Company in America Read story

Reader Product Reviews

Inc. readers review products we've featured in The Goods  Read story

Who Owns Your Web Site?

If you're not careful, someone else could end up owning your Web site . Be sure to address these issues early on: Who has the i...  Read story

An Employee Newsletter with Zing

Company newsletter as a creative way of communicating internally.  Read story

Are Your Employees Wasting Time?

Looking for an excuse to dump the company fax machine in favor of fax/modem software? Saving employee time may be the answer. At Roddy Temporary Se...  Read story

IncQuery: In Search of the Dream Business

Advice on researching a "can't miss" idea, deciding whether to hire your first employee, and exploring various approaches to selling.  Read story

Hot Tip: Competitive Hiring

In a tight labor market, it pays to consider where résumés come from. Consider a passing comment that came with a curriculu...  Read story

Archive: Book Smart

How a new inventory system helped Borders rise to the top of the stack.  Read story

Geography is Destiny

Real estate as the ultimate competitive advantage.  Read story

Inc Query: What Do Your Customers See?

Determining what numbers you should be tracking, and other pressing business matters.  Read story

Almanac

A statistical guide to the metro areas and states that are home to the most start-ups per capita, the top 20 types of new ventures, and the most popular home...  Read story

Staking a Claim on the Internet

This article focuses on early commerce explorers on the Internet, and tips for on-line marketing.  Read story

Ask Ari Weinzweig

Co-founder, Zingerman's Community of Businesses  Read story

Ask Inc.: Dividing the Corporate Pie

A pair of business partners grapple over who's entitled to what. Plus: Updating your business plan.  Read story

Help For Socially Responsible Businesses

If you' re looking for capital for your socially responsible business, you' re in luck. A growing number of funds are providing financing for companies th...  Read story

Korean War;

A LOT OF FORTUNE 500 COMPAnies are getting the jitters these days as Korean cargo ships unload automobiles, televisions, and other consumer goods at ports...  Read story

Letter from the Editor: Growth Odyssey

How Zingerman's found a breakthrough strategy.  Read story

Hot Tip: Shipping Costs

Former teacher Scott Kunst started Old House Gardens, a catalog retailer of heirloom bulbs in Ann Arbor, Mich., six years ago. Like a lot of rookie busine...  Read story

Life After Success

For Tom Monaghan, building a company was only a part of the vision.  Read story

Marketing: Informing Customers

A bakery owner tells how she uses loyal customers to spread the word about her company's gourmet breads.  Read story

Cracks in the Melting Pot

Visa restrictions are keeping entrepreneurial immigrants away, and they're finding new opportunities overseas.  Read story

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#8 TEMPS & CO. WASHINGTON, D.C. Many INC. 500 companies are wife-and-husband teams, but so far as we can tell, this is the only sister-brother c...  Read story

Dry Shoulder for Hire

Using employee assistance programs what to look for in them.  Read story

Venture Capitalists Flock to Green Technology

Companies producing environmentally friendly technologies are attracting more and more investment, according to a new report.  Read story

Meeting's at 9. I'll Be the One in Slippers

Home-based businesses are gaining new legitimacy as affordable office technology levels the playing field and a growing number of downsized executives opt to...  Read story

The Inc. 500: Class of 2005?

Two 2000 Inc. 500 CEOs demonstrate that spinning off new start-ups from within can give big benefits -- and profits -- to both parent and child.  Read story

Franchising;

In the volatile fast-food business, the tenure of a franchise operator sometimes lasts about as long as a meal at McDonald's. Domino's Pizza Inc., a nati...  Read story

Chasing Competitors' Employees

In a tight labor market, it pays to act quickly. In April 1997, a programmer sent her curriculum vitae to Statprobe, an $11-million drug-trial research co...  Read story

Need Money?

The private financial markets are dynamic and at times difficult to navigate. A report on the latest trends.  Read story

IncQuery: How Do I Get to the Next Level?

Looking for ways to build a brand, and other challenges of building a company.  Read story