Report: Callers Hanging Up on Call Centers
More than a fifth of all callers hang up on customer service representatives before their problem is resolved, a new report shows. In an online sur... Read story
More than a fifth of all callers hang up on customer service representatives before their problem is resolved, a new report shows. In an online sur... Read story
Aloft in the New Mexico sky wafts a huge hot-air balloon -- not the standard, graceful teardrop, but a giant replica of Carmen Miranda, fruit salad coiffu... Read story
Tips on keeping employees motivated despite cutbacks. Read story
Looking for companies that choose to be great instead of big. Read story
A CEO explains how much time employees spend using the fax machine. Read story
It's the most emotive topic you'll face while building your business, and probably the hardest to make. Read story
Nov. 15, 2006 -- Ann Arbor-based SurplusTrack.com recently unveiled an online marketplace that allows businesses to remarket surplus inve... Read story
A weekly look at the latest products and services designed to help you run a better business. Read story
Why are high-powered M.B.A.'s getting off the fast track to work for a $13-million food company in Ann Arbor? Read story
Inc. readers review products we've featured in The Goods Read story
If you're not careful, someone else could end up owning your Web site . Be sure to address these issues early on: Who has the i... Read story
Company newsletter as a creative way of communicating internally. Read story
Looking for an excuse to dump the company fax machine in favor of fax/modem software? Saving employee time may be the answer. At Roddy Temporary Se... Read story
Advice on researching a "can't miss" idea, deciding whether to hire your first employee, and exploring various approaches to selling. Read story
In a tight labor market, it pays to consider where résumés come from. Consider a passing comment that came with a curriculu... Read story
How a new inventory system helped Borders rise to the top of the stack. Read story
Real estate as the ultimate competitive advantage. Read story
Determining what numbers you should be tracking, and other pressing business matters. Read story
A statistical guide to the metro areas and states that are home to the most start-ups per capita, the top 20 types of new ventures, and the most popular home... Read story
This article focuses on early commerce explorers on the Internet, and tips for on-line marketing. Read story
Co-founder, Zingerman's Community of Businesses Read story
A pair of business partners grapple over who's entitled to what. Plus: Updating your business plan. Read story
If you' re looking for capital for your socially responsible business, you' re in luck. A growing number of funds are providing financing for companies th... Read story
A LOT OF FORTUNE 500 COMPAnies are getting the jitters these days as Korean cargo ships unload automobiles, televisions, and other consumer goods at ports... Read story
How Zingerman's found a breakthrough strategy. Read story
Former teacher Scott Kunst started Old House Gardens, a catalog retailer of heirloom bulbs in Ann Arbor, Mich., six years ago. Like a lot of rookie busine... Read story
For Tom Monaghan, building a company was only a part of the vision. Read story
A bakery owner tells how she uses loyal customers to spread the word about her company's gourmet breads. Read story
Visa restrictions are keeping entrepreneurial immigrants away, and they're finding new opportunities overseas. Read story
#8 TEMPS & CO. WASHINGTON, D.C. Many INC. 500 companies are wife-and-husband teams, but so far as we can tell, this is the only sister-brother c... Read story
Using employee assistance programs what to look for in them. Read story
Companies producing environmentally friendly technologies are attracting more and more investment, according to a new report. Read story
Home-based businesses are gaining new legitimacy as affordable office technology levels the playing field and a growing number of downsized executives opt to... Read story
Two 2000 Inc. 500 CEOs demonstrate that spinning off new start-ups from within can give big benefits -- and profits -- to both parent and child. Read story
In the volatile fast-food business, the tenure of a franchise operator sometimes lasts about as long as a meal at McDonald's. Domino's Pizza Inc., a nati... Read story
In a tight labor market, it pays to act quickly. In April 1997, a programmer sent her curriculum vitae to Statprobe, an $11-million drug-trial research co... Read story
The private financial markets are dynamic and at times difficult to navigate. A report on the latest trends. Read story
Looking for ways to build a brand, and other challenges of building a company. Read story
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