Barry Steinberg


The Real Cost of Customer Service

Profile of an automotive services business where fanatical attention to customer service allows for huge margins.  Read story

Morning, Noon, and Night

Interviewing job candidates 3 separate times at different hours of the day to measure shifts in energy level.  Read story

First-Class Passenger Lounge

When you enter Direct Tire, based in the Boston area, you pass under a banner that reads, "We'll Fix It So It Brakes." That slogan, which owner Barry Stei...  Read story

Making Good

Ways in which small companies are creatively leveraging their resources to attack various social problems.  Read story

Twenty-Six Entrepreneurs We Love, Leading Your Company Article - Inc. Article

Inc. magazine goes behind the scenes with 26 entrepreneurs who best exemplify the extraordinary drive, creativity, and passion of Ameri...  Read story

This Is How It's Done: Smart Business Moves

30 classic examples of innovation, from the Inc. archives  Read story

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