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Making Life Easier for His Customers
Chris Zane isn't in the business of selling bikes but creating experiences that will make his customers feel good about the product they walk away with.
Read moreChris Zane
Recent Articles about Chris Zane
Hot Tip: Pay Bills Early, Earn Money
Chris Zane of Zane's Cycles earns his salary with the money he saves by paying his company bills early. Read more
Bike Shop Owner Switches Gears
When Chris Zane of Zane's Cycles, a bicycle shop based in Branford, Conn., decided to expand his then retail-oriented business into the more lucrative pre... Read more
A Bigger Wheel
Chris Zane's bike shop was healthy and profitable. To grow it, though, he would have to act like a CEO. Read more
Two-Wheeler Dealer
When Chris Zane learned at a trade show that some bicycle shops were offering five-year warranties on new bikes, he one-upped the competition by offering ... Read more
No More Nickel-and-Diming
Fifteen years ago, Chris Zane, owner of a $1.6-million bicycle shop in Branford, Conn., stopped charging customers for anything that cost less tha... Read more
Leader of the Pack
A bicycle retailer explains some of the strategies he used to attract and keep his customers. Read more
10 Inspiring Success Stories
May is Small Business Month, and to celebrate we're honoring 31 inspiring stories of small business success. Here's a look at ten of them. View slideshow
The New Rules of Building Customer Loyalty
Want your customers to stick to you like glue? Today it takes more than a punch-card or priority line. Read more
10 Ways to Get More Sales From Existing Customers
If you are looking to increase your revenue per customer, here are some tips on getting your sales staff focused on inside sales, upselling, and marketing ad... Read more
Improving Cash Flow
Money is coming into your business, and it's covering your bills, but do you really know how healthy your bottom line is? Analyzing cas... Read more
Controlling Costs
Simple, everyday cost-shaving strategies can help get your business off the ground. Or, if you're further along in the process, these strategies can help you... Read more
Independents' Day
Want to start your own revolution? It's easy. Just bring together a group of strong-willed entrepreneurs and form an alliance. Your independence may depend o... Read more
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