Pushing the Customer-Service Envelope
Two executives relate stories of how pushing the limit on customer service paid off for their companies. Read story
Two executives relate stories of how pushing the limit on customer service paid off for their companies. Read story
Paying employees on a commission basis to practice great customer service. Read story
How to add 100 employees in a month. Plus, test-driving a direct mail campaign. Read story
Maybe it's because women are creating a business world all their own. Read story
How four companies made the Inc. 500 by putting extraordinary thinking into building an ordinary business. Read story
Summary of two Dale Carnegie workshops on sales presentations. Read story
Workers 55 to 64 have been in their current jobs roughly three times as long as their younger counterparts. Read story
Washington, D.C., sits at the heart of a region whose economy is remarkably diverse and highly resilient--and whose potential for steady, enduring growth is ... Read story
One of the best ways to get the lowest fares is to know where low-cost and niche airlines fly. These carriers allow you to create your own system of airfa... Read story
Forget rebel, forget misfit, forget poor boy makes good. A new study shatters old myths about the entrepreneur. Read story
A close-up look at what it takes for a small business to battle with giant, nationwide competitors. Read story
Excerpted with permission from The Seven-Day Weekend , Portfolio, May 3, 2004.
Chapter One: ANY DAY
* Ask why?
The process of selling to the behemoth of Bentonville starts well before you push open the doors of its Arkansas headquarters. But it's within the fortress i... Read story
Note: This table may be divided, and additional information on a particular entry may appear on more than one screen. Sales growth 1980-84 ... Read story
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