Customer Service Tips from the Inc. 5000 Conference
Advice on how to build customer loyalty from Zappos CEO Tony Hsieh (pictured), JetBlue founder David Neeleman, and other successful CEOs at the 2009 Inc. 500|5000 Conference.
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Recent Articles about David Neeleman
Neeleman's New Venture Takes Flight
Leave it to JetBlue founder David Neeleman to push up the launch of a new venture despite the current economic climate. Today, Neeleman announced that his... Read more
In Wake of Customer-Service Debacle, JetBlue Founder Steps Aside
David Neeleman and the airline he built suffered a public-relations disaster following massive delays and cancellations in February. Read more
"Running Stuff"
Many entrepreneurs prefer big-picture thinking to managing a million little details. But David Neeleman, the recently deposed CEO of JetBlue, takes the ca... Read more
JetBlue's Buzz Factor
JetBlue, the relatively new discount airline, has earned a passionate following that sets them apart from other low-cost carriers, writes Marci Alboher Nu... Read more
David Neeleman, JetBlue
for creating an airline fit for humans Read more
Learning From JetBlue
One day flying JetBlue, I found myself being served by David Neeleman, the airline's founder. When was the last time you met your customers and asked how you... Read more
Undo Button for Email and the Wisdom of Norm Brodsky
An undo button for email. You heard right. Those geniuses at Google have just released a feauture that allows you to take back an email after you'v... Read more
The Next Big Thing
A validating moment, saying yes to saying no, getting personal. Read more
Q&A: David Neeleman's Return Trip
He talks about his new venture and his turbulent last days at JetBlue. Read more
David Neeleman's Return Trip: Extended Q&A
Next stop on David Neeleman's itinerary: Brazil. The JetBlue (NASDAQ:JBLU) founder, who was ousted as CEO three months after a Valentine's Day 2007 ice ... Read more
What’s in a Name? Not Much
After spending the better part of a year interviewing a dozen renowned entrepreneurs, I was amazed to discover their disparate views on the importance of ... Read more
Secrets to Every Service Business
Seth Godin reminds readers of the two most obvious secrets to service businesses in his Dec. 28, 2005, blog: <... Read more
Who's the Boss?
Entrepreneurs who launch companies don't always stay in charge. Etsy founder Rob Kalin was replaced in July, and nine other examples. View slideshow
This Is How It's Done: Smart Business Moves
30 classic examples of innovation, from the Inc. archives Read more
Lessons in Generating Revenue and What Angels Want
Lessons in revenue generating from an unapologetic airline CEO. If you've seen the Spirit Airlines ad depicting a 30-something man in bed... Read more
Recovering From a Blow to Your Brand's Reputation
These 10 brands attempted, some more successfully than others, to bounce back from potentially game-ending disasters. Here's what you can learn from them. View slideshow
The Ticker
Surviving as an entrepreneur wasn't enough for Brendan Synnott, co-founder of granola maker Bear Naked. Synnott, who sol... Read more
You're Fired!
Tired of receiving poor service? Don't just sit there and whine about it. Do something! Read more
The Entrepreneurial Year That Was
The subprime mortgage meltdown. Extinction-threatening climate change. Presidential debates with fields of candidates larger than your high school graduating... Read more
Best Customer-Service Practices
Today, competition is fierce, and customers have more options than ever -- a tough combination for smaller companies trying to gain mar... Read more
Why Founders Get Fired
Entrepreneurs are often ousted from the companies they start. Management experts weigh in on why founder succession happens, and how you can avoid it. Read more
Being Laser Focused
It's ironic that I am writing an article on being laser focused, considering that most of my life my parents, teachers, friends, and business associates ... Read more
Laima Tazmin
We love her because she's a lot like other kids--and then again... Read more
10 Ways to Support Your Best Customers
Every company is in the service industry, right? Expert pointers for how to best perform for your best accounts. Read more
Bring 'em On!
Bring 'em on! Our fearless columnist gives his readers a chance to disagree (but how could they?). Read more
Pandora Lives; Inc. 500|5000 Conference wrap-up
Apple: 2 billion iPhone apps downloaded . This spring, Apple announced that 1 billion apps have been downloaded through the Read more
The Entrepreneurs of the Decade: 2000 to 2009
They have changed the way we buy things, find information, and communicate. A look at the most influential and inspiring entrepreneurs of the past 10 years. View slideshow
The ADD Dilemma
Some eight million Americans have attention deficit disorder. One of them may work for you. Or be you. Read more
Jeff Bezos
We love him because "optimism is essential." Read more
The ADD Dilemma
Some eight million Americans have attention deficit disorder. One of them may work for you. Or be you. Read more
The Great Persuader
Each February, Inphonic CEO David A. Steinberg holds a poker party for his top executives at Washington, D.C.'s Historic George Town Club. As a reward f... Read more
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