Offering Personalized Customer Service with CRM Software
Jack Mitchell offers advice on using CRM software to provide personalized customer service Read story
Dr. Seuss
Obit: Educational Retailer Learns Hard Lesson
An educational retailer prided itself on being a fun place for shoppers to browse. But that playful atmosphere may have also been the company's undoing. A bu... Read story
Such a Character
30 memorable fictional entrepreneurs Read story
Practical Magic
Instead of baking up ideas from scratch, the cofounders of Eleven, a Boston-based design firm, have developed a process for identifying low-tech products tha... Read story
I've Got Mail
Readers comfort once and future CEO Andrew Raskin with empathy and job offers. Read story
I Really Must Be Going
Company founders and their businesses don't always grow at the same pace or in the same direction. Andy Raskin, author of Inc.'s E-Diaries columns, ... Read story
The 9-to-5 Start-up
Chip Wolfe, founder of Sterling Information Group, Inc., wanted his company to adhere to a 40-hour work-week for all employees. Can a fast-growing start-up t... Read story
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