Offering Personalized Customer Service with CRM Software
Jack Mitchell offers advice on using CRM software to provide personalized customer service Read story
Jack Mitchell offers advice on using CRM software to provide personalized customer service Read story
An educational retailer prided itself on being a fun place for shoppers to browse. But that playful atmosphere may have also been the company's undoing. A bu... Read story
Instead of baking up ideas from scratch, the cofounders of Eleven, a Boston-based design firm, have developed a process for identifying low-tech products tha... Read story
Readers comfort once and future CEO Andrew Raskin with empathy and job offers. Read story
Company founders and their businesses don't always grow at the same pace or in the same direction. Andy Raskin, author of Inc.'s E-Diaries columns, ... Read story
Chip Wolfe, founder of Sterling Information Group, Inc., wanted his company to adhere to a 40-hour work-week for all employees. Can a fast-growing start-up t... Read story
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