Have Fun, Make Money
An interview with Herb Kelleher, cofounder of Southwest Airlines. Kelleher explains how company parties help produce better customer service and happier empl... Read more
Herb Kelleher
Recent Articles about Herb Kelleher
Captain Marvel
EOY master award. Profile of a profitable airline that inspires uncanny customer employee loyalty. Read more
Beware the Impossible Guarantee
Guaranteeing only services that can be provided all of the time. Read more
The Fun Factor
What's really driving the new economy -- and confounding the grand pooh-bahs of the old one -- is that individuals are having a huge impact. And an awful lot... Read more
Picture This
At Cincinnati-based Kendle International, the company's headquarters feature a special kind of art -- photos of employees. The pictures, which were origin... Read more
10 Great Ideas for Growing Business Now
Learn from the CEOs, marketers and other folks contributing to the success of many of the nation's fastest-growing companies. They were among the speakers... Read more
The Strategy of Succession Planning
When Business Week magazine features an article questioning why Herb Kelleher, CEO of the very successful Southwest Airlines, has not designated ... Read more
That Certain Something: The World's Most Influential Entrepreneurs
We put the question to six experts: Who are the five most interesting entrepreneurs of the past 30 years? Read more
Chip and Dan Heath: Marketing Made Sticky
The authors of "Made to Stick" talk about how to make your messaging memorable. Read more
A Skimmer's Guide to the Latest Business Books
The book: It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business Is Driven by Purpose , by Roy M. Spen... Read more
Motivating Employees
When you think about it, the success of any facet of your business can almost always be traced back to motivated employees. From produc... Read more
Avoiding the Tipping Point
Anyone who has ever been with a growing company from its early start-up days to any measure of significant size has undoubtedly experienced the tipping p... Read more
Book Value: Managing Creativity
Inc. 's reviewer looks at several books on topics related to creativity in your business. Read more
Revolutionary Roads: Mapping America's Innovation Capitals
30 tales of following where the spirit leads Read more
How to Fast Forward Your Goals
Is your life going sideways? Former Yahoo executive Tim Sanders shares his personal advice on escaping the rut and how confidence can fast-track your career. Read more
Silicon Valley Confidential
Reviews of six new business books. Subjects include the early days at Apple Computer, ways to avoid a crisis, and Mom's business advice. Plus: a Xerox scient... Read more
How to Get Employees to Care as Much as You Do
Ken Blanchard, author of The One Minute Manager , explains how Southwest Airlines sold workers on its business mission. Read more
The Remote Control CEO
Stephen Mcdonnell insists that he stays home four days a week because it's good management--not because it's fun. The performance of his company, Applegate F... Read more
Funeral Chain Exploits Demise of Tradition
Newcomer Family Mortuary ignored industry taboos by advertising discount funerals on television. Will competition usurp tradition in this high-growth industry? Read more
Bad Boys of Capitalism
The story of how a start-up is making money for itself and its clients through NASDAQ's Small-Order Execution System. Read more
Corporate Culture
Here's why both your customers and employees will remain loyal if your company's culture is right. Read more
Extreme Managing
Jack Hartnett, head of 54 Sonic restaurants, demands that employees follow his orders unquestioningly and assumes responsibility for their personal and profe... Read more
Games Companies Play
This article examines how various business-people are using game-playing techniques to handle a wide variety of problems Read more
Jim Collins: How to Thrive in 2009
As part of our 30th-anniversary issue, Inc. asked Jim Collins, author of Good to Great and Built to Last , what we might expect in ... Read more
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