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If your customers' ardor has cooled so much between the time they order and the time you can deliver that they refuse to accept your product, shouldn't yo... Read more
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If your customers' ardor has cooled so much between the time they order and the time you can deliver that they refuse to accept your product, shouldn't yo... Read more
A typographical error appeared in the letter from William B. Katz, president of Illinois Chemical Corp., Highland Park, Ill., in the March issue. Mr. Kat... Read more
You're right, Albert Shapero! (Speaking Out, January.) It's not only the business schools that don't prepare students for small business -- enginee... Read more
How and why managers are breaking down the traditional us-versus-them mentality of the workplace. Read more
Companies from far and wide are lining up at Sewell Village Cadillac to learn a thing or two about bringing customers back for more Read more
...including artificial muscle and online aromatherapy. Read more
Three tips for keeping negotiations secret when you are trying to sell your business. Read more
Many obstacles stand between a customer and a sale. Your job is to remove them. Read more
The word "demonstration" at colleges and universities these days is more likely to refer to a product demonstration than to a protest march. When student... Read more
Instant messages -- those cryptic little on-line conversations -- are traveling from teenagers' computers into businesses like yours. Read more
Instant messages -- those cryptic little on-line conversations -- are traveling from teenagers' computers into businesses like yours. Read more
Prepaid phone cards make great giveaways, but they're also good for getting something back: customer information. In the past someone dialing the toll-fre... Read more
"We have lived through the age of big industry and the age of the giant corporation. But I believe that this is the age of the entrepreneur." -- Ronald Reagan Read more
Three different companies turned to technology to solve their specific problems. Read more
While the Baseball strike lingered, a start-up league thrived. This story tells how and looks at future plans. Read more
Some screening techniques that will help to eliminate mistakes when making hiring decisions. Read more
From Sauna Pants to the INC. 500: the hilarious confessions of a mail-order maestro. Read more
A profile of a company that had to move away from automation in order to stay competitive. Read more
Vendor Program *(Price **) System Requirements DATA MANAGEMENT ASHTON-TATE dBASE II ($700) 48K ... Read more
In which two brothers take over the third-generation family wine-selling business. They quarrel, as brothers do. And now it isn't a family business anymore. Read more
A collection of short articles about technology. Topics include boosting sales with a Web site affiliate, emotional computers, and gathering customer data wi... Read more
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