Jai Shekhawat


The Outsourcing Dilemma

By Eric Wahlgren |  Apr 1, 2004

Corporate America has been using cheap overseas labor for years. Does it make sense for your company?  Read story

Case Study: Outsourcing Your Company's Help Desk

By Rod Kurtz |  Jul 1, 2004

The Problem: Angry customers. Language issues. Phone static. Maybe outsourcing the help desk wasn't such a great idea after all.  Read story

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