James Segil

Speaking in Tongues

By Anton Piech | Jun 1, 2003

When doing business overseas, the right translator can make all the difference. Read story

The Challenges of Online Customer Service

By Ramon Ray, Smallbiztechnology.com | Jul 1, 2004

A few days before Valentine's Day, I was shopping in Lord & Taylor for some clothing for my wife. I enjoy a lot of things, but one thing I really hate doi... Read story