Joe Fulmer

Common Threads

By Donna Fenn | Aug 1, 2001

Joe Fulmer, CEO of Stitching Post, deliberately transformed his store into the kind of place where customers socialize with one another. Read story

Best Customer-Service Practices

Jan 26, 2006

Today, competition is fierce, and customers have more options than ever -- a tough combination for smaller companies trying to gain mar... Read story