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Kristin Anderson


Recent Articles about Kristin Anderson

Selected Resources for Customer Satisfaction and CRM

Books Customer Chemistry: How to Keep the Customers You Want - and Say "Good-Bye" to the Ones You Don't , by Susan Greco a...  Read more

Network: July 1992

Network questions and answers.  Read more

Extreme Managing

Jack Hartnett, head of 54 Sonic restaurants, demands that employees follow his orders unquestioningly and assumes responsibility for their personal and profe...  Read more