Customer Service Tips from an Expert
Martha Rogers knows customer relationship management. Rogers is a judge for the Customer Service category of the Inc. Web Awards 2000, a founding... Read story
Martha Rogers
The New Marketing 101
By George Gendron | Oct 1, 1993
The book 'The One to One Future' discusses marketplace shift of selling more products to fewer people. Read story
Web Awards 2000: Customer Service
By Various Inc Staff | Nov 15, 2000
Treating each customer as an individual won Ives Development second place in the Customer Service category of the 2000 Inc. Web Awards. Read story
Thank You for Sharing
By Anne Stuart | Dec 1, 2002
A consulting group learns to exploit its information riches by weaving a sophisticated intranet into workers' lives. Read story
May I Help You?
By Ellen Neuborne | Jan 1, 2006
New live-chat software helps Web merchants convert browsers into buyers. Read story
Ask the Marketing Doctors
By Susan Greco | Oct 1, 2000
Two one-to-one marketing experts explain how they would improve five hypothetical companies. Read story
Making the Transition to One-to-One Marketing
By Martha Rogers, Ph.D | Jan 1, 1997
Two marketing experts offer advice about how companies can establish one-to-one marketing. Read story
The Road to One-to-One Marketing
By Susan Greco | Oct 1, 1995
A close-up look at how a concierge service is successfully using one-to-one marketing, and what this appraoch involves. Read story
Digging for Gold
By Elaine Appleton Grant | Nov 15, 2000
This year we asked a panel of outside judges -- all experts in their fields -- to assess Web sites submitted by Inc. Technology readers. Read story
Something for Nothing
By Alessandra Bianchi | Mar 1, 1997
These days we hear a lot about give-aways, but is it wise to give products away? A guide to when freebies make sense. Read story
The World According to the Inc. 500
By Martha E. Mangelsdorf | Oct 15, 1995
An Inc. writer offers a quick overview of the 1995 Inc. 500 issue and reflects on what the 1995 Inc. 500 list reveals. Read story
Managing One-to-One
By Leigh Buchanan | Oct 1, 2001
Operating under the premise that no two workers are alike, companies that are practicing one-to-one management are figuring out what makes each of their empl... Read story
Smart Marketing or Invasion of Privacy?
By Susan Greco | May 1, 1995
Questioning whether some target marketing strategies invade a customer's right to privacy and two company examples. Read story
Best Customer-Service Practices
Jan 26, 2006
Today, competition is fierce, and customers have more options than ever -- a tough combination for smaller companies trying to gain mar... Read story
Retail Retold
By Stephen M. Silverman | Mar 15, 1995
The owner of men's-apparel chain explains how his stores are using technology to enhance one-to-one sales. Read story
The 2001 Inc Web Awards: Winners
By Various Inc Staff | Nov 1, 2001
The winners of the third annual Inc Web Awards. Read story
Life in the Fast Lane
By George Gendron | Sep 1, 1996
Inc. magazine's editor-in-chief offers some highlights from the annual Inc. 500 conference. Read story
At Your Service
By Jim Sterne | Nov 15, 2000
Service businesses need a touch of ingenuity to make the Web work for them. Read story
Upstarts: Sale of Modern Music Keyed to Customization
By Marc Ballon | May 1, 1998
CDuctive, an online music retailer, allows shoppers to customize CDs. Also, several shorter articles about companies that provide mass customization of blue ... Read story
Web Awards 2000: Marketing
By Lauren Gibbons Paul | Nov 15, 2000
The winning companies in the Marketing category of the 2000 Inc. Web Awards lure customers with enticing deals and ease of use. Read story
Choose or Lose
By Susan Greco | Dec 1, 1998
Judy Corson and Jeff Pope, cofounders of Custom Research Inc., realized they could grow their company by cutting their customer base in half. Read story
- 1
ADVERTISEMENT
FROM OUR PARTNERS
SPONSORED SECTION
Try a RISK-FREE Issue of Inc. Today!
Select Services
- Home
- Magazine
- Contact Us
- About Us
- Advertise
- Events
- Legal Disclaimers
- Privacy Policies
- Subscriptions
- Inc. 500|5000
Copyright © 2009 Mansueto Ventures LLC. All rights reserved.
