Mary Naylor


The Road to One-to-One Marketing

By Susan Greco |  Oct 1, 1995

A close-up look at how a concierge service is successfully using one-to-one marketing, and what this appraoch involves.  Read story

Club Fed

By Nancy K. Austin |  Sep 1, 2001

A Washington, D.C., tip sheet from ultimate insider Mary Naylor, capital native and founder of her own corporate-concierge business.  Read story

Hands On: Deadbeat Deterrence

By Tahl Raz |  Mar 1, 2002

Mary Naylor, CEO of virtual concierge service VIPdesk Inc., has put an end to her deadbeat customers.  Read story

Firms Turn to Perks in Lieu of Bonus Checks

By Rod Kurtz |  Dec 1, 2004

The new bonus: It's an experience.  Read story

Upstarts

By Inc Staff |  Sep 1, 1998

A look at how Kelley Dunn launched her corporate concierge service, Consider It Dunn; plus, several shorter articles about the outlook of the corporate conci...  Read story

IncQuery: Cracking the Big-Company Market

By Evelyn Roth |  Nov 1, 2002

How to pitch your service to large corporations and to set sales commissions.  Read story

Does Drinking Help Your Career? Maybe, CEOs Say

By Peter Hoy |  Sep 28, 2006

A new study has stirred up debate about what role socializing plays in the workplace.  Read story

Getting Paid

Unfortunately, sending an invoice doesn't always result in getting paid. If you're having trouble with slow-paying or nonpaying customers, you need to dev...  Read story

Getting Paid

Jun 6, 2002

Unfortunately, sending an invoice doesn't always result in getting paid. If you're having trouble with slow-paying or nonpaying customers, you need to dev...  Read story

Getting Paid

Unfortunately, sending an invoice doesn't always result in getting paid. If you're having trouble with slow-paying or nonpaying customers, you need to dev...  Read story

FYI: Dr. Wall Street

By George Gendron |  Jun 1, 2002

Not in recent memory has it been so difficult to gauge the prospects for going public, but a veteran entrepreneur helps clear things up.  Read story

Selected Resources for Customer Satisfaction and CRM

Jun 1, 2004

Books Customer Chemistry: How to Keep the Customers You Want - and Say "Good-Bye" to the Ones You Don't , by Susan Greco a...  Read story

Teach Your Employees to Focus on Your Best Customers

By Mary Naylor, CEO, VIPDesk |  Mar 28, 2005

One of the most overlooked sources of profitable revenue growth is your company's current customer base. While many business owners beat the drum espous...  Read story

75 Reasons to Be Glad You're an American Entrepreneur Right Now

By Michael S. Hopkins |  Oct 1, 2005

Here's our tally of the diverse ways the culture, the economy, and entrepreneurship's own history are combining to make this a great time--the best time, in ...  Read story

What Can We Expect in 2007?

By Mike Hofman |  Jan 1, 2007

Six entrepreneurs talk about the plans they're making for the new year.  Read story

Battle Plans

By Mike Hofman |  May 1, 2003

How Inc. 500 entrepreneurs think the war will affect their companies.  Read story

FYI: Life in the Fast Lane

By George Gendron |  Sep 1, 2002

Highlights from the 2002 Inc 500 conference.  Read story

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